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  1. Home
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  3. Rich Wilson
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Rich Wilson

VP
VP of Customer Experience (CX)
BrightWave - The Leading Email & eCRM Agency
Country or state 
United States (Georgia)
Available to 
Global
City 
Atlanta
Fee 
Ask for pricing
Languages 
English
Volunteer
Yes

Personal Details

Bio

Rich is passionate about collaborating with executives and discovering new ways to make brands more meaningful to customers via new tools and methodologies. Currently on the leadership team at BrightWave, an agency in Atlanta, GA, Rich has been recognized widely for his innovation in marketing automation, customer experience optimization and leadership in times of uncertainty. He tells compelling stories full of timely, relevant content - with a bit of humor as well!

Current position (2)

VP of Customer Experience (CX)

BrightWave - The Leading Email & eCRM Agency

Founder

Big Scary Cranium

Degrees (1)
Advertising
University of Georgia
1996 to 1999
  • All (2)
  • Videos
  • Photos
  • Slides (1)
  • Press information (1)
This speaker hasn't uploaded any videos yet.
This speaker hasn't uploaded any photos yet.
This speaker hasn't uploaded any one sheet yet.
CMO.com Article: "Service as a Software"

Books & Articles (3)

Service as a Software: A Modern Approach to Campaign Planning
Email Elite: An Interview with Rich Wilson from BrightWave
Why You Should Stop Saying B2B and B2C in Behavioral Marketing

Expertise (25)

Media & Marketing
Leadership
PR & Communications
Business
Technology
Marketing and Advertising Digital Advertising Digital Transformation Digital Marketing digital agencies Digital Marketing Strategies Data Driven Enterprise marketing automation Email Marketing Email Design cx Customer Experience Customer Experience Design Martech Data & Analytics Customer Experience Martech MarTech Customer centricity Customer Journey Optimization (CJO) Brand Strategy Strategy

Awards & certifications (3)

Best Use of Marketing Automation
IBM Silverpop (Now Watson Campaign Automation
2014
B2B Agency of the Year
IBM Silverpop
2014
Best Small Agency Campaign
MarketingProfs
2015
Recommendations
Why choose me? 

Rich has stories to tell about major brands' efforts in data-driven marketing.

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