Martin Newman

Martin Newman, widely recognised as The Consumer Champion, is a global authority on Customer Centricity and Customer Experience. Over a distinguished 40-year career, he has spearheaded multichannel transformations for iconic brands like Burberry, Harrods, Intersport, and Ted Baker. Additionally, Martin founded and successfully scaled the global ecommerce consultancy Practicology.

As the visionary behind The Customer First Group and Customer Service Action, Martin has driven innovation in the consumer sector. He is the acclaimed author of 100 Practical Ways to Improve Customer Experience and The Power of Customer Experience, both considered must-reads in the industry.

Martin’s insights have shaped strategies for prominent organisations, including The Scout Store, The Mayborn Group, Clearpay, and Afterpay. A sought-after keynote speaker, he has inspired audiences at leading global events and collaborated with brands like Toyota, Adobe, Haleon, Pandora, and Meta.

Through his Mini MBA in Customer Centricity and the immersive MBA in a Day workshop, Martin empowers professionals to elevate their businesses by adopting a customer-first mindset.