deBBie akwara is the founder and principal CX consultant at Niche Customer Experience (CX) Consulting Firm formerly Neetch Company, the visionary; CX West Africa Summit and the creator; talk to deBBie CX show.
Niche CX Consulting Firm is Nigeria’s first boutique customer experience (CX) management firm offering generic & bespoke CX services/training to leading medium and large organizations e.g. Fidelity Bank, Zenith General Insurance, MTN, Germaine Auto Centre, Diamond Bank, JNCI, Buttercups School, Coronation Merchant Bank, etc.
deBBie has over 2 decades of experience delivering CX success for local, pan African and international organizations across telecommunications, financial services, technology, health, entertainment, religious, education, manufacturing, and auto dealer organizations, deBBie is on a mission to grow businesses, one customer experience at a time across Africa.
Prior to Niche CX Firm, deBBie managed CX at First City Monument Bank, Zenith Bank, United Bank for Africa, Etisalat and Bridge International Academies.
deBBie is a global sort after CX conference speaker, CX author (Customer Pulse Check & 10 Common CX Mistakes SMEs Make), Fellow; Nigerian Institute of Strategic Customer Service & Trade Management Nigeria [ICSTM], Member; CXPA, USA [Lagos Networking Chapter], Finalist; Customer Experience [CX] Impact Award in 2016 by the CXPA [Customer Experience Professionals Association] Minneapolis, USA, and Finalist; Customer Experience Africa Practitioner Award 2017 [CXA South Africa].
Typically referred to as the CX Queen and CX-Preneur, deBBie is committed to creating products, services, and platforms that will help grow businesses across Africa, one customer experience at a time.
