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  1. Home
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  3. Steve Simpson
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Steve Simpson

CSP
Director
Keystone Management Services
Country or state 
Australia
Available to 
Global
City 
Melbourne
Fee 
Ask for pricing
Languages 
English
Volunteer
No
Timezone 
Australia/Melbourne

Personal Details

Bio

Great corporate cultures enable strategic goals to be achieved and fuel employee engagement.

Great corporate cultures create a measurable point of difference in terms of individual and organisational performance.

Importantly, great corporate cultures can’t be copied.

But they don’t just happen by chance.

Steve Simpson has been invited as a keynote speaker at conferences around the world for his truly unique insights into corporate cultures and how to unleash the potential that lies within.

Whether it’s creating a corporate culture to deliver great customer experiences, helping leaders understand their role in shaping the company culture, enabling teams to perform better, equipping people to revel in change initiatives, or getting people to take safety seriously, Steve reveals how his concept of UGRs – unwritten ground rules – can be used to effect lasting, positive change.

Steve’s insights are not based on theory. In addition to his conference presentations, he has worked in-house with a range of organisations on different continents over extended period of time. He knows the pitfalls, traps, objections and issues that emerge when people are challenged to re-think the ‘way we do things around here’.

Steve is the author of two books including ‘UGRs: Cracking the Corporate Culture Code’. He is the co-author to a further three books, the latest being ‘A Culture Turned’. He has a Masters Degree from the University of Alberta, and was invited to undertake an Australian city lecture tour to co-present with Harvard University Professor Rosabeth Moss Kanter.

Steve has worked with organisations in countries including Australia and New Zealand, the UK, the US, the UAE, South Africa and various Asian countries.

Professional Speakers Australia recognised Steve’s achievements by awarding him the prestigious 2015 Australian Educator of the Year Award.

Current position (1)

Director

Keystone Management Services

Degrees (1)
Masters Degree in Educational Administration
University of Alberta
1981 to 1982

Presentations

Presentations (5)
Cracking the Corporate Culture Code

Unwritten ground rules or ‘UGRs’ are people's perceptions of this is the way we do things around here.

The incredible thing about UGRs is that they drive people's behaviour yet they are seldom talked about openly.

Created by Steve Simpson, the UGRs concept has been developed to a point where organisations can use UGRs as a powerful tool for culture change.

Creating a Service Revolution

So many companies promise to deliver great service but fail to do this.

This presentation by Steve Simpson can change all that.

Steve provides insights into the impact of less-than-ordinary service and how this impacts the bottom line. He then introduced his concept of ‘Discretionary Service’ – a novel concept that everyone in the organisation is able to relate to.

In the Driver’s Seat – Leading Culture Change

This presentation explores the role of leaders in creating and sustaining a great culture. It begins by Steve showing startling results gained from his research across a range of organisations into improvements that would be realised by improving the culture.

Steve shares with leaders specific actions they can take to shift the culture (and UGRs) to drive the organisation’s strategic direction.

Creating a Service Revolution

So many companies promise to deliver great service but fail to do this.

This presentation by Steve Simpson can change all that.
Steve provides insights into the impact of less-than-ordinary service and how this impacts the bottom line. He then introduced his concept of ‘Discretionary Service’ – a novel concept that everyone in the organisation is able to relate to.

UGRs and Change Management

How many of us have heard someone say something like “hold your breath for long enough and the moves for change will fade away"? People verbalising this are actually articulating an unwritten ground rule (UGR) associated with change.

This presentation by Steve Simpson show how change is stifled by the UGRs - and what can be done to change that!

Past talks (8)
Leading Cultures
Victoria Principals Assocuatoin
Melbourne
December 31, 2015
Inspiring Cultures
AACS Leadership Summit
Melbourne
December 31, 2015
Leading Cultures
Annual Australian Centre for Healthcare Governance Conference
Melbourne
December 31, 2014
Cracking the Corporate Culture Code
SOCAP in Europe
London
December 31, 2011
Cracking the Culture Code to Transform Service
European Conference on Customer Management
London
December 31, 2005
Creating a culture of safety
International Leadership Symposium
Johannesburg
December 31, 2009
Aligning your organisational culture with business objectives - masterclass
CIPD
London
December 31, 2008
Creating a Culture of Service
World Conference on Customer Service Management
Orlando
December 31, 2001
  • All (3)
  • Videos
  • Photos (1)
  • Slides (1)
  • One sheet (1)
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About Steve Simpson
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Books & Articles (9)

A Culture Turned
Createspeace Publishing,
2016
UGRs: Cracking the Corporate Culture Code
Narnia House,
1991
The Power of Culture
McGraw-Hill Professional,
2004
How your company's unwritten rules can break its culture
Why 'We're open and honest' so often fails...
The ultimate challenge for leaders
Top 4 corporate culture mistakes that leaders make
Opinion leaders drive corporate culture
Manage culture: Manage the non-negotiables

Expertise (8)

Business
Corporate Cultures Change Management Leadership Employee Engagement Professional Training Health and Safety Customer Experience

Awards & certifications (3)

Australian Educator of the Year
Professional Speakers Australia
2015
Certified Speaking Professional
Professional Speakers Australia
2003
Nevin Award - highest recognition awarded
Professional Speakers Australia
2023
Recommendations
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Marie-Claire
Ross
Speaker | Facilitator | Mentor
Trustologie
2 Audience
Show More
Why choose me? 

New and practical insights into transforming workplace cultures - used by companies across the world

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