Katie Duarte

I’m Katie, the Founder of Action Potential Solutions. I became passionate about improving feedback in organizations while conducting research for my thesis during my masters degree in Organizational Psychology. My research took a dyadic approach to feedback, highlighting that how feedback is received is just as important for positive outcomes as how it's given.

By reframing feedback and looking at it through a dyadic lens, we can help to improve the effectiveness of feedback in organizations. Feedback is an integral process for an organization's success. Effective feedback can help organizations to better capitalize on essential aspects such as innovation, change management, employee engagement, customer satisfaction and service quality and so much more.

As both a Certified Training & Development Professional (CTDP) with Canada's Institute for Performance and Learning, and as an Organization Development Certified Professional (ODCP), I'm able take a more holistic approach to helping organizations optimize feedback. One that includes not only essential skill development for individuals in both giving and receiving feedback, but also the policies, procedures and processes in the organizational environment as well.