Katie Duarte | SpeakerHub

Personal Details

Bio

I’m Katie, the Founder of Action Potential Solutions. I became passionate about improving feedback in organizations while conducting research for my thesis during my masters degree in Organizational Psychology. My research took a dyadic approach to feedback, highlighting that how feedback is received is just as important for positive outcomes as how it's given.

By reframing feedback and looking at it through a dyadic lens, we can help to improve the effectiveness of feedback in organizations. Feedback is an integral process for an organization's success. Effective feedback can help organizations to better capitalize on essential aspects such as innovation, change management, employee engagement, customer satisfaction and service quality and so much more.

As both a Certified Training & Development Professional (CTDP) with Canada's Institute for Performance and Learning, and as an Organization Development Certified Professional (ODCP), I'm able take a more holistic approach to helping organizations optimize feedback. One that includes not only essential skill development for individuals in both giving and receiving feedback, but also the policies, procedures and processes in the organizational environment as well.

Current position (1)

Founder & Feedback Specialist

Action Potential Solutions

Degrees (1)

MSc Organizational Psychology

University of London

2018 to 2021

Presentations

Presentations (3)

The Key to Organizational Effectiveness: Unlocking Feedback

How a new approach to feedback can help to improve organizational effectiveness. Feedback plays an integral role in many organizational processes essential to their success. The ability to navigate change effectively, to innovate, to engage employees, and so much more, depend on a variety of feedback processes that many organizations fail to capitalize on. Gain insight as to how a new approach to feedback can help send ripple effects of success through your organization.

Feedback Takes Two: Why Receiving Is As Crucial As Giving

Feedback is a dyadic process (Anseel & Lievens, 2007; Ashford & Cummings, 1983; London & Smither, 2002). Simply put, it takes two. Yet we’ve traditionally focused on developing feedback skills in only leaders and specifically in the area of giving feedback. This misses half the equation. Receiving feedback is also a vital skill. One that encompasses many elements that impact not only the outcome of the feedback conversation at hand, but subsequent feedback exchanges as well.

Learn about approaching feedback from a dyadic lens and how it can improve outcomes, connection, and trust, leading to increased organizational effectiveness.

Customized Topic on Feedback

Are you looking for a presentation on a specific topic in the area of feedback? I can customize a presentation to suit your needs and goals. Contact me for more info.

Past talks (1)

Feedback Takes Two: Why Receiving is as Crucial as Giving

SHRM Talent Conference

Nashville, TN

March 27, 2025