Amy Ballantyne

In this high-impact, practical session, customer service professionals will gain tools to stay calm, present, and resilient—especially in high-pressure interactions. Participants will explore mindset strategies for managing stress, learn mindfulness techniques to stay grounded, and discover simple ways to build authentic rapport and show empathy, even during challenging calls. By the end of the training, reps will leave feeling empowered, equipped, and ready to deliver exceptional service with greater emotional intelligence and confidence.

In today's always-on culture, the pressure to “do it all” can leave even the most driven professionals feeling overwhelmed and disconnected. This energizing and practical session offers a new lens on work-life balance—one that favors harmony over perfection. Executive Coach Amy Ballantyne shares research-backed tools and mindset strategies to help participants reconnect to what matters most, boost productivity without burnout, and create a more sustainable rhythm in both life and work. Attendees will walk away feeling empowered, focused, and ready to implement small but powerful shifts that bring calm, clarity, and joy back into their daily routines.

Our thoughts possess the power either to keep us stuck, unhappy, and unwell, or to guide us in taking aligned action towards the life we truly desire. In this session, consider the specific thoughts that sabotage success in our work and personal lives. According to research, these automatic negative thoughts are linked to our beliefs about ourselves. Discover the strategies Amy uses with her clients to strengthen and reinforce one of our most important beliefs: feeling worthy and enough.

Emotions are continuously impacting our decisions, behavior and performance. In this presentation we dive into practical strategies for understanding and improving habits that grow our emotional intelligence. As we improve in this area, we have the ability to be more present, empathetic, genuine, resilient and empowered.