Gill Walker has a passion for CRM, and for sharing her knowledge about CRM in Dynamics 365. Gill has the unusual knack of beng able to explain the big picture and also do a deep dive into the detail.
She is a CRM trainer and an all-round Microsoft Dynamics 356 (formerly CRM) including ClickDimensions for your Marketing Automation, guru as well as a keynote speaker.
As a trainer, she delives a range of courses on Microsoft Dynamics 365 - for more details see http://www.opsis.com.au/crm-training-and-crm-workshops/crmtraining.html .
Gill empowers people to design, implement and manage their organisation's CRM.
She loves getting underneath the problem and making it easy for you to understand. Gill fervently believes that people are more capable than they let on, and loves to work with all users to give them the confidence to fly with CRM.
Gill says "I especially like making esoteric information easily understandable for everyone, even if they know little about CRM, technology or IT".
Gill is a CRM Thought Leader who has interviewed with various people including:
The BigSmoke
Steve Brossman on Business Online TV
Rashid Kotwal of Revealed Resources
Angela Vithoulkas and John Hagerty on Eaglewaves Radio .
Gill Walker’s CRM thoughts have been published in several places including:
The Sauce
Family Business Owner Magasine
The Opsis Blog .
Gill Walker has spoken at City Business Swap, she was a keynote presenter at CPA Week Sydney in 2015 and she was part of Australian Institute of Management’s inaugural meeting in the Illawarra. More recently, she spoke at InnovestSME's "Start Up Business Ownership certificate" on "CRM - Why? Why small businesses need a CRM solution", and for an Advanced Toastmasters club on Marketing yourself as a Speaker and at Testing Mind's Software Testing Symposium in Sydney on "Essential Steps for Successful User Acceptance Testing". All of these can be seen on her website at http://www.opsis.com.au/media.html .
Gill illustrates her training and speaking with real life stories taken from the dozens of CRM projects where she has helped with CRM implementation & strategy, CRM solution design and architecture, data migration or CRM functional consulting.
