Michael McMillan

Michael McMillan is a seasoned entrepreneur and renowned generative AI application implementation expert. Boasting over 25 years of experience in owning and operating call centers, he knows a thing or two about what it takes to engage and support customers. His deep understanding of business operations and his expertise in AI have allowed him to bring innovative solutions to real-life use in many industries worldwide.

Michael's work integrating AI models, such as ChatGPT, into call center operations has revolutionized how businesses communicate and interact with their customers. His groundbreaking work has been widely recognized and published in multiple publications.

As a speaker, Michael is known for his ability to distill complex AI concepts into accessible and engaging presentations. He has shared his insights on numerous stages, captivating audiences with his dynamic delivery and thought-provoking discussions.

With a unique blend of business acumen and technical expertise, Michael is adept at delivering speeches that are not only informative but also inspiring. His extensive experience and passion for generative AI make him a sought-after speaker in the field, capable of providing valuable insights into the intersection of AI and business operations.

Michael McMillan is a renowned customer experience and business leader keynote speaker with over 20 years of experience in the industry. With a passion for empowering organizations to drive growth through exceptional customer experiences, Michael has become a sought-after speaker for conferences, workshops, and corporate events.

Throughout his career, Michael has held senior leadership roles in top organizations, where he has honed his expertise in customer experience strategy, customer insights, and digital transformation. His unique blend of hands-on experience and strategic thinking has earned him a reputation as a visionary and innovative leader in the field.

In his keynote presentations, Michael shares his insights and practical strategies for creating a customer-centric culture, maximizing customer engagement, and driving business results. His engaging and dynamic speaking style captivates audiences, leaving them inspired and equipped with actionable tools to improve their customer experience.

Michael’s commitment to excellence has earned him numerous accolades, including recognition as a “Top 25 Customer Experience Thought Leader” by the Temkin Group and as a “Top 100 Customer Service Professional” by GlobalGurus.

Whether you are looking to improve your customer experience, drive business growth, or empower your team to reach new heights, Michael McMillan is the ideal keynote speaker for your next event.

Michael McMillan is a renowned inspirational business leader and keynote speaker passionate about empowering organizations to reach their full potential. With over 20 years of experience in senior leadership roles, Michael has a wealth of knowledge and expertise to share with audiences.

His dynamic and engaging speaking style and his commitment to excellence have earned him recognition as a visionary and innovative leader in the field. Michael’s presentations are designed to inspire, educate, and equip audiences with practical strategies for success in today's rapidly changing business landscape.

Michael’s extensive background in business strategy, leadership, and innovation has earned him numerous accolades, including recognition as a “Top 100 Business Leader” by GlobalGurus and as a “Top 50 Innovation Influencer” by Thinkers360.

Whether you're looking to drive growth, improve leadership skills, or empower your team to reach new heights, Michael McMillan is the ideal keynote speaker for your next event. Book him today for a truly transformative experience!