Nikolas Cassimon, known to many as Nicky, is a dynamic and passionate expert in Customer Service. With over 30 years of hands-on experience in hotel, resort, and theme park operations, he brings a wealth of knowledge and energy to every stage he steps on.
Born in the United States and now a proud Belgian national, Nikolas has worked in 32 countries across 4 continents, giving him a truly global perspective. He’s a certified professional trainer, recognized by HRDF Malaysia, and has delivered impactful conferences and seminars around the world.
One of his standout events was the “Chase Away Customer Club”—a bold and humorous concept that highlights the consequences of poor customer service by flipping the traditional approach on its head. He’s also led motivational sessions for children, including a notable presentation for The Star newspaper in Malaysia.
Nikolas is the go-to consultant for operational excellence and cost-saving strategies in hospitality. From optimizing workflows to revitalizing guest experiences, he knows how to turn a hotel or resort around using creative, low-cost ideas—think giant chess boards, mini-golf, live shows, and local markets. As a former entertainment manager, he understands how to keep both guests and teams engaged.
Whether you're looking to inspire your staff, improve customer satisfaction, or breathe new life into your venue,
