Louis Roden

In a world where “It’s just business” is often used to justify impersonal decisions, internationally known speaker and author Louis Roden flips the script. In this powerful keynote, he reveals why everything—especially in hospitality and service—is deeply personal. Drawing from decades of global leadership experience, Louis shows how embracing stewardship, building trust, and treating people as individuals—not transactions—drives loyalty, performance, and lasting success. Attendees will leave inspired to lead with humanity, transform their workplace culture, and create environments where people want to spend 80% of their lives.

What if you could anticipate a guest’s needs before they even speak? In this eye-opening talk, Louis Roden teaches the lost art of observation—a skill that separates good service from legendary hospitality. Learn how to read subtle cues, build instant rapport, and deliver truly bespoke experiences that make guests feel seen, valued, and remembered. Whether you’re in hotels, restaurants, or any service-driven industry, this session will equip your team to elevate every interaction from transactional to transformational.

What if your team entrusted you with 80% of their waking lives? In this thought-provoking keynote, Louis Roden challenges leaders to embrace stewardship—the intentional care of their people’s time, talent, and trust. Moving beyond the old “fair pay for fair work” model, he shows how creating a workplace where people feel valued, heard, and inspired leads to unparalleled engagement, retention, and performance. A must-hear for any leader ready to build a legacy of positive impact.