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  1. Home
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  3. Doug Zarkin
Doug Zarkin's picture
He/Him

Doug Zarkin

MBA
Chief Brand Officer
Good Feet Worldwide
Country or state 
United States
Available to 
North America
City 
New York City
Fee 
Languages 
English
Volunteer
Yes
Timezone 
America/New_York

Personal Details

Bio

Doug Zarkin is a visionary marketer who masterfully navigates the intricate dynamics of brand-consumer relationships in today’s data-driven landscape. As the author of Moving Your Brand Out of the Friend Zone, Doug has pioneered the "Thinking Human" philosophy, which underscores the critical importance of authentic connections in a world often dominated by impersonal transactions. Passionate about teams, talent, and culture, Doug is an accomplished Chief Marketing Officer skilled in team leadership, talent development, brand revitalization, and growth. His “thinking human” approach drives success across diverse verticals, advocating for consumers and crafting influential brand narratives. He excels in innovation within complex organizations, driving transformative change while building partnerships and influencing stakeholders to outline and drive alignment with a brand’s vision, values, and business plan.

Beginning in advertising, Doug co-founded G-WHiZ!, Grey Advertising’s youth, entertainment, and lifestyle marketing division. This honed his expertise in crafting integrated marketing platforms that filled stadiums and theaters, captivating audiences and driving exceptional growth for iconic brands across sectors like fashion, beauty, CPG, sports, automotive, entertainment, hospitality, and QSR.

In 2002, Doug joined Avon Products, Inc. as Director of Marketing, launching the successful “Mark.” brand, generating $118 million in 18 months. As Vice President of Marketing, he transformed Victoria’s Secret PINK into a $400 million cross-category national brand. Doug then held pivotal roles at global apparel giants Warnaco and Kellwood.

In 2012, Doug became Essilor Luxottica’s Chief Marketing Officer for Pearle Vision, driving a brand transformation of their global healthcare, premium omnichannel retail, and franchising business. He transformed the omnichannel experience, shifting brand perception from discounting to care and connection. This ignited eight years of double-digit profit growth, expanded audience segments (e.g., US Hispanic, Youth, Seniors), and positioned Pearle Vision atop Entrepreneur’s Top 500 Franchise list, ranking among the Top 10 most profitable franchises. Doug’s achievements include “Top Marketers” recognition, multiple Effie and Clio awards, and a Harvard Business School case study on brand revival.

Current position (1)

Chief Brand Officer

Good Feet Worldwide

Achievements (1)
Brandweek

Marketer of the Next Generation

Degrees (1)
MBA, Marketing
American University - Kogod School of Business
1988 to 1992

Presentations

Presentations (7)
Thinking Human Philosophy

1. Authentic Connection Matters: The core principle of Thinking Human lies in recognizing that there are real individuals with emotions, stories, and desires behind every role and interaction. Building authentic connections transcends transactions and contributes to building lasting relationships.
2. Personalized Experiences Are Paramount: Treating each customer as the focal point involves crafting tailored experiences that resonate personally. This extends beyond product personalization, encompassing the customer journey and creating memorable moments.
3. Empowerment Fuels Exceptional Service: The Ritz-Carlton’s approach to empowerment exemplifies how giving every team member, including housekeepers, the authority to make things right transforms customer experiences. Trust, autonomy and a shared commitment to excellence create a ripple effect that enhances service and brand identity.

Cultivate Brand Loyalty, Not Mere Affinity

While achieving a “friend status” with your customers is commendable, it should be viewed as a stepping stone rather than the destination. The ultimate aim is to foster brand loyalty that transcends transactional interactions. This intense emotional engagement turns episodic customers into brand evangelists, activating the most authentic form of marketing — word-of-mouth.

Customer Relationship Zones

The Love Zone is where the symbiosis of loyalty, respect, and trust becomes not just beneficial but vital. Your brand becomes an enduring aspect of your customers’ lives, shifting from being a mere option to becoming their go-to solution.
Customers in the Love Zone (quadrant A) become your unstoppable marketing dream team. They don’t just talk about their great experience with your brand; they shout it from behind their all-powerful smartphones. They become your fierce brand fanatics on and offline, spreading the word like wildfire.

The Personal Touch: When Data Meets Authenticity

In this age of data analytics, you’d think personalization would be a given. But too often, companies turn customers into data points, missing the human element.
Focus on the the types of interactions that make people feel cared about: the ones
with someone who knows your name, knows your history, and is concerned with what you want or need, rather than just what they can sell you.

Be Specific: The Key To Building Trust With Customers

To build customer trust and loyalty, ensure you deliver what you
promise. Please don’t overdo it with vague promises. Instead,
make a specific, reliable commitment and honor it. Your customers will thank you, and your brand will thrive.

Unveiling The Truth: The Power Of Transparency

To truly earn consumers’ trust, it is vital to show them the truth, not just tell them about it. Remember, truth and trust are not interchangeable. Truth is a fact, while trust is a feeling. Your communication must be not only accurate but also evoke the right emotions. In the race for credibility, transparency is our greatest ally. Embrace openness and win the trust of your audience!

Your brand’s unique “how”

This could well be its most vital differentiator. It’s the invisible thread that weaves through every touchpoint, elevating you from being a mere option to becoming a lifelong partner for your customers. Think of it as evolving from the Friend Zone to the Love Zone — that coveted space where relationships deepen because your values resonate.

  • All (3)
  • Videos
  • Photos (1)
  • Slides (1)
  • Press information (1)
This speaker hasn't uploaded any videos yet.
Leading Brand Transformation: A Masterclass with Doug Zarkin
This speaker hasn't uploaded any one sheet yet.
Doug Zarkin on the Understanding of Consumer Behavior

Books & Articles (3)

Moving Your Brand Out of the Friend Zone
Amazon,
2023
ANA Brand Masters Podcast
Face of Marketing

Expertise (9)

Media & Marketing
Retail
Leadership
thinking human brand loyalty customer relationship zones Marketing Branding Branding and Marketing

Awards & certifications (1)

Constellation Award - Rebranding Category

Reviews

Testimonials (5)
  • I have worked with Doug Zarkin for over a decade. He is one of the strongest marketing professionals I have worked with. He has vision, is passionate, and is able to paint a picture with words that not too many people can accomplish. The franchise community respected his opinion and counsel.
    Josh Robinson, Vice President of Pearle Vision North America
  • As VP of Marketing, Doug jumped right in and brought a new energy and fresh perspective to the Intimate Apparel division at Warnaco. He quickly had a detailed understanding of our customer and made sure all of our POS spoke directly to her. His development of the Warner's and Olga websites really brought our brands to life. I highly recommend Doug and would gladly work with him again.
    Ila (Chates) Wood, Senior Vice President of Wholesale at Hanro USA Inc
  • I've had the front-row seat to the remarkable brand transformation Doug orchestrated at Pearle Vision – a masterclass in rallying a business around a singular, powerful vision. The depth of lessons encapsulated in this journey is so profound that I dedicated an episode of The CMO Podcast to dissecting this success story with Doug himself. His book, 'Moving Your Brand Out of the Friend Zone,' is a treasure trove of insights, a testament to Doug's adeptness in nurturing brands from familiarity to heartfelt devotion. Believe me, any leader aspiring to forge deeper connections with their audience will find this read invaluable. Doug is not just a brand builder; he's a creator of love stories between brands and their audiences.
    Jim Stengel, Founder & CEO The Jim Stengel Company, Host of "The CMO Podcast," former Global Marketing Officer of P&G
  • Building a successful brand is the dream and aspiration of every marketer. Many play the game but few actually win. One of the few is Doug Zarkin ... a master brand builder. Doug’s unique blend of intelligence, experience and ‘heart’ makes him one of our industry’s most powerful and influential leaders and a marketer extraordinaire”.
    Bob Liodice, President/CEO, Association of National Advertisers Inc
  • As Co-Founder & Co-CEO of Brand Innovators, I am privileged to interact with the brightest minds in marketing daily. Doug stands out remarkably in this esteemed group, known for his innovative strategies and genuine, human-centric leadership. His insights into brand building and marketing are nothing short of top-tier. Doug's approach inspires admiration and passionate engagement from his teams, making him a favorite among speakers within our community of leading brand side marketers. His first book, 'Moving Your Brand Out Of The Friend Zone,' encapsulates Doug's forward-thinking philosophy. It promises to be an indispensable resource for anyone eager to excel in the modern marketing landscape. I look forward to Doug signing it at our events!"
    Brandon Gutman, Co-Founder and Co-CEO Brand Innovators.
Recommendations
Why choose me? 

Doug has groundbreaking insights on brand-consumer relationships in today’s data-driven landscapes.

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