Ed is a highly experienced improvement leader working across finance & legal sectors, with particular emphasis on business strategy, process re-engineering, operational excellence, business analysis and customer experience. Ed has successfully delivered reams of improvement projects, developed and led change teams and is a company founder.
Particular expertise is around:
Leadership, strategic management and direction setting capability
Change management
Customer experience & insights analysis
User centred service design
Operations Management
Lean / Sigma Black Belt (professional services)
Change management & stakeholder engagement
Customer Journey Mapping
Business Process Model & Notation & Universal Process Notation
Innovation
Business analysis
