Terry McKenna is an internationally acclaimed speaker, author and consultant on the topics of human capital optimization and organizational design: people and systems. Terry’s most recent book, Hire the Best C-Store Employees – Interviewing Tactics for Hiring Employees Who Can Actually Make You Money, was a #1 seller in the convenience industry. Terry writes a monthly column for Convenience Store News and Single Store Operator, and has been featured in The Wall Street Journal and the Harvard Business School corporate training video, Benchmarking Outside The Box.
Terry is principal and co-founder of Employee Performance Strategies, Inc. (EPS) founded in 1997. EPS is the leading authority in helping organizations achieve greater financial results by optimizing employee job performance. EPS develops high-performance workforces through training, organizational design, and process improvement. EPS is unique in their depth and breadth of experience in understanding and relating to business owners and their employees, due to their extensive history and focus on people-based strategy development and execution.
Prior to founding EPS, Terry worked 17-years with ExxonMobil Corporation – U.S. Marketing Division. While at ExxonMobil, Terry led the development and implementation of a national customer service strategy, in addition to leading the achievement of ISO-9002 certification for customer service for convenience stores for ExxonMobil’s Singapore marketing affiliate.
