Susan Schoenfeld | SpeakerHub

Personal Details

Bio

Susan Schoenfeld, MA, has over 20 years of corporate experience, particularly in the legal arena. She worked at Baker & McKenzie as a Professional Development & Performance Management Consultant where she was responsible for attorney reviews and the creation of Professional Development Plans. Prior to that, she spent over eleven years as Professional Development Director at Foley & Lardner LLP. As part of her responsibilities she provided individual communication coaching for the attorneys and she presented CLE seminars for attorneys and their clients. She was also the Training Manager at Extendicare Health Services where she designed, managed and delivered orientations and training to 350 employees in 240 nursing homes and assisted living centers nationwide.

Susan is well respected in the field of education. She teaches courses at several Universities including Marquette University, University of Wisconsin and Mount Mary University.

Susan provides customized coaching, seminars, strategic planning and motivational speaking services to individuals, businesses and community groups statewide. She presents leadership skill webinars for O'Reilly Media and Avant Resources to people around the globe. She has presented numerous workshops to law firms and legal associations. Her background in professional theatre has helped to make her presentations more engaging. Some of her clients include Hyatt Corporation, Time Warner, Mercury Marine, Von Briesen & Roper, Dewitt Ross and Stevens, Hinshaw & Culbertson, DLA Piper, Greenberg Traurig, BFKN, Chicago Bar Association, National Association of Realtors, Women in Transportation International, Credit Management Association, University of Wisconsin, City of Milwaukee, Wisconsin Parking Association, FH&C, PhRMA, Council of Residential Specialist, Von Briesen & Roper, Harley Davidson, Association of Administrative Professionals, and Purchasing Managers Association.

Susan is a certified DISC instructor. She has had articles published in several professional journals and she has coached executives on management skills and presentation techniques. She was a consultant with Loeb Consulting Group where she presented Management Skills Training for Law Firm Administrators and she currently works with the Leaders Institute presenting Team Building workshops.

Current position (2)

Speaker, Consultant & Trainer/Workshops

Schoenfeld Presentations Plus

Team Building and Coaching

Leaders Institute

Degrees (1)

MA Communication

U of Wisconsin, Madison

1969 to 1970

Presentations

Presentations (7)

Let Your Nonverbal Communication Speak for You!

65 – 75% of all communication is nonverbal in nature. This interactive session takes a look at all of the different ways we communicate without words. You will learn about your nonverbal communication style and how to interpret the nonverbal communication of others. By picking up on nonverbal cues, you will be better able to determine your client’s needs and present yourself in a more professional manner.
In this program the following topics will be discussed:
• The ambiguous nature of nonverbal communication
• How to monitor and manage your nonverbal cues in ways that achieve your goals
• How to interpret the nonverbal behavior of others
• Understanding gender and cultural differences in nonverbal communication
• Developing an awareness of how we are influenced by the nonverbal communication of others
• Different types of nonverbal communication in the world around us

Understanding Yourself and Others to Improve Communication

Emotional Intelligence is defined by the ability to understand and manage our emotions and to better understand the behavior of others. In today’s workplace, Emotional Intelligence has become a highly important factor for success, influencing productivity, efficiency and team collaboration. People can be taught how to recognize their emotions and the behaviors they trigger. They can also learn how to analyze the behavior of others and establish relationships. Learn how to use this valuable skill and how to develop this skill in others to improve communication and resolve conflicts.
In this program the following topics will e discussed:

• How to Improve Self-Awareness by understanding your strengths and weaknesses
• Necessary steps to manage your emotions to avoid hasty decisions and stay in control
• How to recognize the needs and emotions of others to improve relationships
• How to engage in active listening

How to Make a Powerful Presentation

Whether you are speaking to one person, a group of ten, or an audience of two hundred, it is not only what you say that is important, it is how you say it, and how you look when you say it. How to Make a Powerful Presentation is designed to help you become a more effective speaker.

In this program the following topics will be discussed:

• How to appear more self-confident
• Relaxation Techniques
• How to read the body language of others
• Use of eye contact, gestures, movement and timing
• How to make the most of your speaking voice
• How to write an introduction and conclusion
• Effective use of Visual Aids
• How to handle the Q & A

Let's Agree to Disagree Constructively

Relationships can be maintained and more can be accomplished, when you are able to manage conflict effectively. This program provides skills to manage conflict and describes different conflict resolution styles and problem solving techniques.
In this program the following topics will be discussed:
• How to avoid destructive behavior when handling conflict situations
• Conflict Resolution Skills
• How to Provide Constructive Feedback
• Different Conflict Resolution Styles
• Steps in Writing a Conflict Resolution Plan

Managing Generational Differences

With a minimum of four generations in your office, there will be lots of opportunities for miscommunications and misunderstandings. By trying to understand and appreciate the differences in each generation and looking for what you have in common, you will develop strategies to work together successfully.
At the end of this program participants will be able to:
• Understand the characteristics of the four different generations in the workplace and why they behave the way they do
• Communicate and work together collaboratively to satisfy different needs
• Develop and managing workforce strategies
• Accommodate different learning styles
• Describe Cross-generational mentoring programs and how to make them part of your workplace

Leading a Virtual Team

If you’re used to working with your team in an office environment, having your entire team working remotely can add complexity to the communication process. This live web session offers tips and strategies to managers, supervisors, and executive who are beginning to work remotely with a team.
Items Covered in this Session: Managing Performance Remotely. | 7 Ways to Build Trust and Rapport with Your Team. |Listening Skills and Communicating Over Technology. | Helping Your Team Set Goals and Work within a Schedule.

Mentoring Skills and How to Design a Mentoring Program

In recent years, mentoring programs have been thought of as best practices in most organizations. Research shows that mentoring matters but the practice of mentoring and the knowledge about it is constantly evolving. How do you develop mentors at work and avoid obvious and not-so-obvious pitfalls? In this workshop we review best practices from a range of organizations, discuss how to put a formal or informal program into effect, review the different skills necessary to successful mentoring, and explore reverse mentoring across generations.
At the end of the program participants will be able to:
• Examine the role and responsibilities of a mentor and how these differ from supervisor and counselor.
• Explore research and participant experiences to delineate the keys to successful mentoring programs.
• Describe the steps needed to create a formal or informal mentoring program
• Discuss ethical issues such as conflicts of interest and confidentiality, plus how to create helpful guidelines

Past talks (2)

Communicate and Collaborate with Emotional Intelligence

APC Conference

Las Vegas

September 18, 2017

What EVery Manager Should Know about Delegation Skills

Ascent 2019 Annual Conference

Austin Texas

September 11, 2019