Summary
Working towards crafting success stories for individuals and enterprises since 2016 as a freelancer and Co-founder.
My role as a Customer Experience Consultant allows me to work towards inspiring customer centric culture within organisations by helping them understand their customer emotions and expectations.
As an Excellence Coach, I partner with individuals(one o one and/or in groups) and help them build, own and function on their path of achieving breakthroughs, in career, personal life or business. I thrive on living a life we dream by uncovering and overcoming any obstacles, dilemmas, belief systems or fears.
Prior to consulting, I was an Operations Leader with 19years of experience in global program delivery of IT/ITES projects specifically in HR outsourcing domain. Extensive experience in strategic planning, client engagement, talent management and development and business excellence, training and people management.
Specialties: Customer Experience Management; Customer centricity; Customer journey Mapping; Career Guidance; Training; Mindset Coaching
Experience
Co-Founder/Cx Consultant
Pink Guava Consulting Services - CX
Aug 2017 – Present (3 yrs 8 mos)
At Pink Guava we drive aspiring professionals, early stage ventures, enterprises and community service initiatives to achieve higher business results by building capabilities in the field of customer experience.
Pink Guava is a consulting and training firm, that works as an enabler in transforming your customer experience through creative and pragmatic approach.
We drive business excellence by re-designing a winning CX strategy, activating customer centric culture across the organisation and prioritising on key metrics of customer success.
Excellence Coach
None
Jan 2016 – Present (5 yrs 3 mos)
Coaching is my passion and I am on a mission to help 5000 individuals in next 3years to excel in their personal or professional life!
20 years with fortune 500 companies in leadership role I lived my passion to coach professionals to perform their best and guide them achieve their goals
As a freelancer in partnership with industry leaders, have successfully coached hundreds of students to identify, choose and work towards their dream career
Instrumental in coaching business owners and entrepreneurs achieve business excellence
Helped individuals resolve their dilemmas in professional and personal space and achieve breakthroughs
Experience of Knowledge partner/coach with women forums
Panelist and Speaker
