Richard Juneau

The nonverbal aspect of sales and negotiation have a major influence on what you say. It's not really what you say, but how you say it and the reactions or feedback you get. You should be able to tell within the first 5 minutes of your meeting whether the potential client will go along with what you have to offer. By knowing ahead of time, you'll reduce the sales cycle or you won't lose time with someone who is too polite to tell you that they don't want what you have to offer.

How busy managers find the time to coach their team members to higher measurable performance. Is everybody coachable? No! Find out the reasons why, and how to approach different situations and conditions.