Rachelle Marzorati spent five years volunteering at the San Francisco Opera House while working at The Inn At The Opera, also known as The Victorian House. These experiences, filled with interactions with opera performers, blended memorable, fairytale-like moments with real-world responsibilities, reinforcing her belief in the importance of boldness and seizing opportunities.
With over thirty years of experience, she has continually pursued self-improvement and professional growth. Her commitment to learning led her to explore real estate in addition to her hospitality career. At 55, she holds the position of general manager for several leading hotel brands in the US and serves as a property manager, showcasing her deep understanding and innovative approach to both sectors.
Her academic journey began at San Francisco State University, where she earned a Bachelor of Science degree in hospitality management. Her education provided a solid foundation, combining theoretical knowledge with practical skills to prepare her for the industry's evolving demands. To further enhance her credentials, she obtained certification as a Certified Hotel Administrator (C.H.A) from the American Hotel and Lodging Association, which recognized her leadership and operational abilities.
As a Certified Hotel Administrator, she has leveraged her education and skills to improve customer service and implement the strategic vision of the hotels she manages. Her responsibilities include managing staff, reducing operational costs, and improving efficiency. Additionally, she has made significant contributions to the real estate sector, earning her Real Estate Certification in Florida and excelling as a property manager and multi-family realtor.
Throughout her career, she has held various leadership roles, including general manager, rooms division manager, sales and marketing head, guest services manager, and housekeeping coordinator. She has managed properties like Comfort Inn & Suites, Extended Stay Hotel, Saratoga Oaks Lodge, and Crown Plaza Cabana Hotel. Her responsibilities have included recruiting and training staff, ensuring efficient operations, and maintaining high standards of customer service.
In her role as a Rooms Division Manager, Marzorati managed a 340-room hotel, where her administrative and management skills were crucial in executing renovation projects and organizing grand openings. Her leadership approach emphasized motivating and incentivizing staff, fostering a positive work environment.
