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  1. Home
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  3. Mark Maynard
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He/Him

Mark Maynard

ACC
Founder, Maynard Consulting
Ex-Managing Partner, Union Square Hospitality Group
Country or state 
United States
Available to 
Europe,
North America,
...
City 
New York
Fee 
Languages 
English
Volunteer
Yes
Timezone 
America/New_York

Personal Details

Bio

Mark Maynard is a keynote speaker, hospitality consultant, and leadership coach known for his ability to elevate service businesses to new heights of success. With a 30-year career at Danny Meyer’s Union Square Hospitality Group in New York City, Mark is sought after by organizations seeking remarkable transformation.

His keynotes, workshops, and training sessions directly confront common challenges such as productivity decline, high employee turnover, and customer loyalty issues. His presentations showcase his practical approach, empowering leaders with actionable strategies and effective solutions.

Mark's style is both informational and inspirational. He is a high energy storyteller who uses humor and humility to engage with the audience, and he is not afraid to make fun of himself to prove a point that will benefit listeners.

Mark is an Entrepreneur in Residence at Cornell's Pillsbury Institute for Hospitality Entrepreneurship, and he is a regular speaker at Columbia Business School, Cornell School of Hotel Administration, NYU, and the Institute of Culinary Education.

Outside the professional arena, Mark is an avid cyclist, a nature enthusiast, and a passionate cook, who enjoys sharing his interests with family and friends.

Mark is a transformative force in business and leadership, guiding organizations and individuals towards unparalleled success and growth.

Current position (1)

Founder, Maynard Consulting

Ex-Managing Partner, Union Square Hospitality Group

Degrees (3)
Landscape Architecture
Cornell University
1986 to 1990
Coaching
Coach Certification Training Academy
2023
Diversity, Equity, and Inclusion
Cornell University
2022 to 2023

Presentations

Presentations (3)
Why are You Here? How one question unlocks personal and business potential

Dive into how purpose-driven operations catalyze superior business outcomes. This keynote explores building a foundation of organizational purpose on which to build daily operations, resulting in a more engaged workforce, delighted customers, and enhanced financial performance.

Best-fit audiences:
Ideal for businesses experiencing significant change or grappling with issues such as high turnover, lack of alignment, and low employee engagement, and those seeking to enhance organizational resiliency through shared values.

Complaints are Gifts. Turning feedback into Loyalty

Transform complaints into opportunities for growth and customer loyalty. This breakout session provides strategies for effective complaint management, emphasizing compassion, process, and team coordination in building stronger customer relationships.

In this breakout, audiences will learn how to:
-Handle complaints with compassion and understanding
-Develop proactive complaint management strategies
-Build a team-based approach to customer loyalty

Best-fit audiences:
Perfect for service-oriented businesses dealing with customer satisfaction issues, seeking to improve their complaint management processes, and aiming to build customer loyalty.

Your Product is Community. Look beyond the transaction and grow your tribe

This keynote is all about bringing people together to create a culture of community among employees and customers alike. Regardless of the product or service we sell, without a tribe to support us, our success will be fleeting.

In this talk, audiences will learn:
-How a shift in mindset builds loyalty that protects the business during hard times and pulls it ahead of the pack during times of abundance
-How to define your organization's purpose and how to build a community to support that purpose
-How to intentionally work to find and grow a supportive tribe in any industry

Best-fit audiences:
This talk is helpful for any organization that aspires to grow by leveraging strategies that extend beyond conventional business tactics like marketing campaigns or sales training. It’s also great for companies still in development, as they look for an X Factor to include in their strategic plan.

Past talks (6)
Your Product is Community
Institute of Culinary Education
New York, NY
March 21, 2024
Complaints are Gifts. Transforming Feedback into Loyalty
Campground Owners Expo
Branson, Missouri
December 6, 2024
Your Product is Community
Cornell Tech
New York, NY
February 21, 2024
Why the First 90 Days are Most Important
Empowered Hospitality
New York, NY
November 16, 2023
Enlightened Hospitality
RestArt Forum -- The Art of Restaurant Management
Kyiv, Ukraine
November 1, 2019
Culture: The Foundation for Growth
Cornell School of Hotel Administration
Ithaca, New York
February 12, 2020
  • All (2)
  • Videos
  • Photos (1)
  • Slides (1)
This speaker hasn't uploaded any videos yet.
Keynote
Keynote
This speaker hasn't uploaded any one sheet yet.
This speaker hasn't uploaded any press information yet.

Books & Articles (2)

The Next Frontier of Restaurant Management
Cornell University Press,
2019
Common Sense Hospitality. The Atlantic

Expertise (11)

Leadership
Hospitality
Business
Retail
Leadership Customer Service Excellence Operations People and Culture Change Management Business Innovation Hospitality
Recommendations
Why choose me? 

I get it, and I speak from experience, not a model. I help you get where you want to go, faster.

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