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  1. Home
  2. Find a speaker
  3. Louis Roden
Louis Roden's picture
He, Him

Louis Roden

Managing Partner
Inspire Consulting Group
Country or state 
United States (California)
Available to 
Global
City 
San Diego
Fee 
Languages 
English,
German,
...
Volunteer
Yes
Timezone 
America/Los_Angeles

Personal Details

Bio

Louis Roden has over 25 years of international organizational development, service culture and leadership development experience.

His last corporate role was with Starwood Hotels & Resorts as Director of Organizational Capability, responsible for Starwood’s signature global leadership programs as well as the company’s enterprise-wide team leadership development and service culture practice.

ICG has worked with a variety of global organizations. Clients include Marriott Hotels (various corporate and regional teams as well as select hotels around the world), Hilton Hotels, InterContinental Hotel Group, Minor Group Thailand (Anantara Hotels & Resorts throughout the world), Wharf Hotels Hong Kong (Niccolo Hotels and Marco Polo Hotels throughout Asia), Miral Group Abu Dhabi (Viceroy, Ferrari World, and others), and other global and independent hotels and restaurant groups around the world.

Louis began his career as an officer in the United States Army. After serving proudly, he moved on to the private sector in various leadership roles before his career at Starwood Hotels. He resides with his family in San Diego and Bangkok.

Current position (1)

Managing Partner

Inspire Consulting Group

Degrees (2)
Political Science
Lock Haven State University
1981 to 1982
Political Science
University of Akron
1982 to 1985

Presentations

Presentations (5)
Everything is Personal: Why Leadership, Service, and Success Are Always Human

In a world where “It’s just business” is often used to justify impersonal decisions, internationally known speaker and author Louis Roden flips the script. In this powerful keynote, he reveals why everything—especially in hospitality and service—is deeply personal. Drawing from decades of global leadership experience, Louis shows how embracing stewardship, building trust, and treating people as individuals—not transactions—drives loyalty, performance, and lasting success. Attendees will leave inspired to lead with humanity, transform their workplace culture, and create environments where people want to spend 80% of their lives.

The EQ Advantage: Mastering Self-Awareness, Self-Management, and Empathetic Leadership

Great leaders aren’t just smart—they’re emotionally intelligent. In this engaging session, Louis Roden unpacks the four core emotions—anger, sadness, fear, and happiness—and how understanding them is the key to authentic leadership. Through real-world stories and practical frameworks, attendees will learn to pause, reflect, and act with intention, turning emotional triggers into opportunities for connection and growth. Perfect for leaders at any level, this talk provides the tools to lead with clarity, compassion, and credibility—especially when it matters most.

The Art of Noticing: How Trained Observation Creates Unforgettable Guest Experiences

What if you could anticipate a guest’s needs before they even speak? In this eye-opening talk, Louis Roden teaches the lost art of observation—a skill that separates good service from legendary hospitality. Learn how to read subtle cues, build instant rapport, and deliver truly bespoke experiences that make guests feel seen, valued, and remembered. Whether you’re in hotels, restaurants, or any service-driven industry, this session will equip your team to elevate every interaction from transactional to transformational.

Credibility & Connection: The Twin Engines of Exceptional Leadership

Leadership credibility isn’t just about hitting targets—it’s about connecting hearts while executing flawlessly. In this dynamic talk, Louis introduces his Leadership Credibility Model, blending Impeccable Execution (accountability, process improvement, engagement, collaboration) with Emotional Connection (trust, respect, rapport). Through case studies from global brands, attendees will learn how to balance operational excellence with genuine human connection—ensuring that their leadership is not only effective but unforgettable.

Leader as Steward: Caring for Your Team’s 80%

What if your team entrusted you with 80% of their waking lives? In this thought-provoking keynote, Louis Roden challenges leaders to embrace stewardship—the intentional care of their people’s time, talent, and trust. Moving beyond the old “fair pay for fair work” model, he shows how creating a workplace where people feel valued, heard, and inspired leads to unparalleled engagement, retention, and performance. A must-hear for any leader ready to build a legacy of positive impact.

Upcoming events (4)
Trust Based Leadership
Marriott Hotels Annual Regional GM Conference
Los Angeles, California, USA
March 3, 2026
Trust Based Leadership
Marriott Hotels Annual Regional GM Conference
Charlotte, North Carolina, USA
April 20, 2026
Trust Based Leadership
Marriott Hotels Annual Regional GM Conference
Jersey City, New Jersey, USA
March 30, 2026
Inspired Leadership
Yamaha Resort & Casino Food & Beverage Conference
Highland, California, USA
March 25, 2026
Past talks (5)
The Critical Nature of Trust
InterContinental Hotel Group Asia Annual Sales & Marketing Conference
Bali, Indonesia
May 29, 2024
Impeccable Execution
IHG Asia Annual General Managers Conference
Phuket, Thailand
September 22, 2022
Being an Exemplary Business Partner
IHG Asia Annual Finance Conferences
Hanoi, Vietnam - Sydney, Australia - Osaka, Japan
October 10, 2023
'Everything Is Personal' Leadership Keynote & Workshop
Marcus Hotels Annual Conference
Milwaukee, Wisconsin, USA
February 25, 2025
'Everything Is Personal' Leadership Keynote & Workshop
Marcus Theatres Annual Conference
Lake Geneva, Wisconsin, USA
April 23, 2025
  • All (3)
  • Videos
  • Photos (1)
  • Slides (1)
  • One sheet (1)
This speaker hasn't uploaded any videos yet.
Keynote - Bali, Indonesia
Keynote - Bali, Indonesia
Everything Is Personal
Keynote Speaker | Leadership & Hospitality Expert | Author of Everything is Personal
This speaker hasn't uploaded any press information yet.

Books & Articles (1)

Everything Is Personal
Defining Moments Publishing,
2024

Expertise (23)

Leadership
Hospitality
Retail
Health & Well-being
Business
360 Degree Leadership Agile Leadership Authentic Leadership Awakened Leadership Servant Leadership Bold Leadership Art of Relationships Behavior-Based Leadership Emotional Inteligence Leadership Emotional Intelligence Guest Service Customer Care Customer Service Excellence Authentic Branding Brand Communications luxury hospitality Luxury Retail Coaching and Development
Recommendations
Why choose me? 

Keynotes & workshops that touch the head as well as the heart, creating lasting & memorable impact!

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