Dr. Kendall Williams

Personal Details

Bio

Kendall is Sr. Vice President of Operations for a large contact center based in Ventura County, CA, and has garnered 30 years of experience in key leadership roles for companies such as AT&T, and Nationwide Insurance.

He specializes in building and revitalizing world-class contact centers, and subscribes to a “people first” mentality. He firmly believes that a people-led approach is the key to corporate success, since profits and stability are natural outcomes of a dynamic, engaged workforce whose values are aligned with organizational goals.

Kendall holds several postgraduate qualifications, including a PhD in Industrial/Organizational Psychology from Northcentral University, an MA in Organization Management from the University of Phoenix, a BA in Organizational Behavior from National-Louis University, and a Certificate of Executive Leadership from Cornell University.

He has taught a wide range of undergraduate and graduate courses at Penn State University, the University of Phoenix, and Fremont College.

Kendall is passionate about developing authentic leadership strategies and dispelling hypocrisy from corporate cultures, which is what inspired him to write “Visions, Values, and Corporate Hypocrisy.”

Among his most recent awards includes the Distinguished Alumni Award from University of Phoenix, the Leadership Impact Award from the Los Angeles Chamber of Commerce, and his appointment to the University of California – Santa Barbara Customer Experience Council.

He currently lives in California, and is father to three young adults, Ryan, Reid, and Kayla Williams.

Current position (1)

Sr. Vice President of Operations

Alert Communications

Degrees (4)

Industrial/Organizational Psychology

Northcentral University

2012 to 2018

Executive Leadership

Cornell University

2005 to 2006

Organization Management

University of Phoenix

2000 to 2003

Organizational Behavior

National-Louis University

1991 to 1993

Presentations

Presentations (5)

What's REALLY Driving the Great Resignation?

Focuses on the forces within organizations that promotes employee cynicism and disengagement...paving the way for the mass resignations that have taken place in the COVID era. A prescription for authentic, transparent, and people-centered leadership is offered.

Employees Aren't Assets...They're People!

The notion of "our people are our most valuable assets" is inherently flawed, and generates great employee cynicism and disengagement. While this phrase is a common, and noble declaration, it rings false to employees, and is untrue for two key reasons (discussed at length). This talk is backed by scientific evidence, and offers a prescription for course correction.

Workplace Dysfunction; Don't Water the Weeds!

Focuses on the counter-productive actions taken by coaches, supervisors, and managers that ultimately create wasteful dependencies from front-line staff...offers a more effective and productive path forward that yields a creative, engaged, and loyal workforce.

Employees are Customers Too!

Advocates for a "people-first" approach to leadership by drawing on the similarities between "employees", and "customers." By treating employees as customers, they become front-and-center, and fully committed to delivering quality service to end-customers.

The Authentic Leader

Advocates for authentic leadership by highlighting the myriad benefits of leading with accountability, transparency, and integrity. Draws a stark distinction between hypocritical leaders (and the irreversible, damaging effects), and authentic leaders (and the myriad benefits).