Dan Gingiss | SpeakerHub

Personal Details

Bio

Dan Gingiss is an international keynote speaker and business coach who believes that a remarkable customer experience is your best competitive advantage. His 20-year professional career spanned multiple disciplines including customer experience, marketing, social media and customer service. He held leadership positions at McDonald’s, Discover and Humana.

Dan is the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. He also co-hosts the award-winning Experience This! podcast.

He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. Dan is also a licensed bartender, a pinball wizard, and he once delivered a pizza to Michael Jordan.

Current position (1)

Chief Experience Officer

The Experience Maker, LLC

Achievements (1)

National Speakers Association

Professional Member

Degrees (2)

MBA Marketing, Operations, Management Strategy, Organizational Behavior

Northwestern University - Kellogg School of Management

2000 to 2002

BA Psychology, Communications

University of Pennsylvania

1992 to 1996

Presentations

Presentations (3)

Remarkable by Design: From Forgotten to Unforgettable

Let’s face it: Competition is tougher than ever these days. Competing on price is a losing game, and competing on product is getting harder and harder.

So what’s left? How can we stand out in a crowded marketplace that is constantly evolving?

In this fun and engaging keynote, customer experience speaker and former Fortune 500 executive Dan Gingiss will teach the audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied.

You’ll learn how to: 1) identify the types of experiences people share most often and why; 2) apply an easy, 5-step framework for creating remarkable, shareable experiences 3) see how customer engagement generates increased loyalty; and 4) leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas.

The result is more customers who spend more, are loyal longer, and recommend your company to others.

Why Every Employee Is In The Customer Experience Business

We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.

This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.

You’ll learn: 1) How different teams such as marketing, finance, and legal shape the customer experience; 2) real-life examples of the impact of non-customer facing teams on the end customer; 3) how a company-wide commitment to CX improves customer loyalty.

Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.

AI Meets Customer Experience: Expect the Unexpected

AI is revolutionizing businesses everywhere, but how can it be leveraged to further enhance the customer experience? In this captivating keynote, customer experience expert Dan Gingiss explores the transformative power of AI to go way beyond chatbots. From hyper-personalization and predictive analytics to advanced virtual reality and next-generation customer service, discover how leading companies are using AI to delight customers and stay ahead of the competition.

Dan’s engaging demonstrations, real-time audience interactions, and compelling stories will leave you inspired and equipped to harness AI’s full potential to elevate your customer experience strategy.

Unlocking Hyper-Personalization: Learn how AI can anticipate customer needs to create seamless, personalized experiences.
Harnessing Predictive Analytics: Discover how AI can analyze customer behavior to optimize your operations.
Exploring Cutting-Edge AI Applications: Witness how AI-driven experiences can redefine CX