Coleen is a professional speaker, coach, consultant and author whose dynamic presentations and interactive workshops unveil powerful strategies tailored for Effective Communication and Conflict Resolution across generations. She is the creator of the HEART framework, a unique and practical model designed to encapsulate the vital elements of a healthy relationship—Honesty, Empathy, Accountability, Respect, and Trust. Her approach is grounded in real-world experience and delivered with compassion, clarity, and a deep understanding of human behavior, making her sessions both impactful and memorable.
Coleen's audiences have varied widely, including legal firms, Fortune 500 corporations and various conferences focused on conflict resolution, diversity, equity, and inclusion (DEI), and leadership development. Whether she is addressing attorneys, corporate leaders, educators, or community advocates, Coleen brings a relatable and results-oriented message that empowers individuals to navigate complex interpersonal dynamics with confidence and care.
With over 25 years of experience in leadership and supplier relations, Coleen has developed a sharp eye for identifying communication breakdowns and uncovering solutions that foster mutual understanding and respect. Her corporate background includes working with several Fortune 500 companies, where she led high-performing teams, negotiated multimillion-dollar contracts, and cultivated lasting partnerships. Her ability to bridge gaps between diverse stakeholders has been a consistent theme throughout her career, and she draws on these experiences to help others resolve conflicts and build stronger, more collaborative relationships.
Coleen earned her Bachelor of Arts degree in Law and Justice from Central Washington University, followed by a Master of Business Administration from the University of Phoenix. Her academic background, combined with her hands-on leadership experience, gives her a solid foundation in both theory and practice. She continually seeks new learning opportunities to expand her knowledge and refine her approach, staying current with the latest research and trends in communication, psychology, and leadership development.
Outside of her professional pursuits, Coleen is a lifelong learner with a love for reading and a deep appreciation for nature. She enjoys spending her free time hiking with her two dogs, Bugsy and Molly, who accompany her on outdoor adventures and bring a sense of joy and balance to her life. Whether exploring forest trails or relaxing with a good book, Coleen values the moments that allow her to recharge and reflect. These personal passions help fuel her creativity and bring a grounded, authentic energy to her work.
Above all, Coleen is deeply committed to helping individuals and organizations cultivate environments where people feel heard, valued, and empowered to speak their truth.
