Chris Hood

Too many AI initiatives chase hype instead of solving human problems. This session shows leaders how to align strategy, teams, and technology around customers. By focusing on real outcomes, not vanity metrics, organizations can unlock adoption, reduce waste, and drive transformation that customers actually value.

Every organization is under pressure to “do something with AI,” but many lack a clear path forward. This session equips executives with a practical framework for aligning strategy, technology, and teams. Attendees will learn how to move beyond hype, prioritize opportunities, and build AI programs that deliver measurable results.

AI transformation is an enterprise-wide shift. This session shows leaders how to orchestrate change across people, processes, and platforms. Attendees gain insight into scaling responsibly, overcoming resistance, and embedding AI into the core of business operations without losing accountability to customers.

AI adoption should never come at the cost of trust. This session explores how to balance automation with human accountability, ensuring employees and customers remain central. Leaders will learn frameworks for scaling AI responsibly while preserving transparency, empathy, and the relationships that matter most.

Trust is the foundation of sustainable AI adoption. This presentation explores how organizations can design AI systems that are transparent, reliable, and accountable. Attendees will learn governance practices, ethical considerations, and communication strategies that strengthen customer confidence and employee alignment in every AI initiative.