Charles Ryan Minton

Charles Ryan Minton is a customer service expert, author, keynote speaker, and the president of CRM Hospitality & Consulting, LLC. An award-winning former hotel general manager for some of the world’s biggest brands, Minton has helped shape the customer service experiences of high-profile companies such as Jaguar, Land Rover, Hilton Hotels Worldwide, Marriott International, InterContinental Hotels Group, Gannett, Ultimate Jet Charters, and Delaware North.