Brian R. Smith - PLD

Having the ability to communicate and interact more effectively with the people you work with and interact with has never been more important to your career or the overall success of your organization than now, given the diverse conditions present in today's workplace. The key to communicating and interacting more effectively is by understanding your communication style and that of others - and then having the ability to modify your style to be better understood - regardless of generational or gender differences. Are you looking to ease frustration and reduce conflict in the workplace? Do you want to learn how to build collaborative teams, develop relationships and be better understood? If you answered yes - then this workshop is for you. After completing this course, participants will enhance their ability to communicate and interact more effectively with others, regardless of gender, establish and or improve relationships both at work and home, demonstrate the use of active listening skills, reduce conflict and improve negotiation skills. It can be customized to suit your needs and delivered as a 2, 4 or 8-hour workshop

I think there's been a dramatic shift in people's attitudes. Their wants and needs are changing. For the first time in our lifetime, we have the potential of working with five different generations. Each generation communicates and interacts differently. Each generation prefers to be managed a certain way. Each generation is motivated by other things. The newest generation - Generation Z - also called Zoomers - believes that life outside of work is as important as life at work. Discover the key to managing and leading a diverse workforce regardless of gender or generation. Learn to manage and lead the 21st. Century way. This presentation will teach you how. This presentation can be delivered as a 90-minute keynote, 2, 4 or 8-hour workshop.