Susan Armstrong | SpeakerHub

Personal Details

Bio

Focusing on the power of Confidence, Emotional Intelligence, Trust and Interpersonal Skills (CETI) in Leadership, Susan Armstrong is a Leading Authority in Leadership, Employee Engagement and improving the Employee Experience. Regularly featured in the media, having transcended her own life of homelessness, Susan has established a reputation with many of the World’s best-known companies and brands for “lighting a fire” of confidence, purpose and high achievement amongst their leaders and employees.

Today, Susan works with household names such as GlaxoSmithKline, Johnson & Johnson, and Bloomberg to teach leaders at all levels how to harness the power of CETI to become more authentic, and develop the skills to engage, motivate and inspire exceptional performance in their most important asset – their people.

Life hasn’t always been this way for Susan. After 20 years of living on the streets and escaping the clutches of a notorious American motorcycle gang, Susan Armstrong found herself in a fight for her future. Learning and applying the principles of Emotional Intelligence, Susan was able to re-wire her belief system and embark on an unparalleled journey of success, rising from working in a bar to Director of Data Services for a large multi-national bank in 4 short years. And she didn’t stop there. She founded Susan Armstrong International, a company dedicated to helping others learn to harness the power of CETI to create success in their own personal and professional lives.

Susan holds formal education in the psychology of human behaviour, including Transpersonal Psychology, Positive Psychology as well as Adult Education, and Instructional Design. A regular speaker and breakout session leader at global events, Susan is a partner with SHRM, author of two books including “Confidence for Life” and has recently been named Faculty of the Year with a partner Educational Organization.

Susan provides speaking and training services to global organizations, and many governments, speaking in over 60 countries on 6 continents over the last 20+ years. She does this in her own down-to-earth, storytelling, and entertaining way, inspiring countless individuals across the globe.

Susan splits her time between Toronto, Canada, London, UK, and Dubai, UAE.

Current position (1)

Managing Partner

Susan Armstrong International

Degrees (2)

Adult Education

St Francis Xavier

1996 to 1998

Psychology

McMaster University

1991 to 1996

Presentations

Presentations (3)

Are You CETI-sfying Your Leaders? The Secret to Effective Leadership at any Level

Fourth on the World Economic Forum’s list of Skills of the Future, Leadership has taken on new meaning. Employee motivation and engagement is central to our profitability. Younger generations are asking for a different type of leadership – more authentic and transparent.

Here is the problem: when we focus on developing our Leaders we tend to focus on the skills of Conflict Management, Problem Solving, Decision Making, Creativity and Innovation, etc. We are focusing on the wrong things. To be truly effective in this new world of work, and in all of the cognitive leadership skills we prize, we need to focus on higher order abilities. We need an affective shift.

This session will focus on the need, and the importance of developing CETI within ourselves, and our leaders – Confidence, Emotional Intelligence, Trust and Interpersonal Skills. These are the skills of a modern leader, an authentic leader, and what employees expect in their leaders. Are you CETI-sfying your leaders?

Leading the Next Generation: Unlocking the Secrets to Modern Leadership

With the post-pandemic transformation of the workplace, the rise of AI, and Gen Z expected to make up 27% of the workforce by 2025, it's essential to change our leadership approach in order to continue to be successful.

This session will explore how traditional workplace expectations have evolved and highlight strategies for attracting and retaining the "first global generation."

By understanding and addressing the unique needs and values of new generations, leaders can create a more dynamic, productive, and successful organization that thrives in a rapidly changing world. It is no longer just about the paycheque.
You will leave with new insights on why transparency and authenticity are the new requirements in modern leadership and what employees today expect from their leaders including how to meet the needs of multiple generations.

Stop Standing in Your Own Way; Changing your Internal Algorithms to Create External Success

“If you can believe it, you can achieve it.” This statement holds true in both positive and negative ways. The power of belief influences our success and failure, making our lives a reflection of our most dominant thoughts.

In this inspirational and educational session, we will explore a case study that highlights the impact of subconscious beliefs on our success and desires. Through a combination of scientific insights and practical activities, we will examine how our internal thought patterns shape our external reality and learn how to rewrite these subconscious algorithms that stand in our way of success.

Whether you seek success, peace, happiness, love, or friendship, what you project internally will manifest externally. By transforming your inner world, you can change how the external world responds to you.