Neal Nybo

Who should attend?

Managers, Supervisors, Leaders
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What will be learned?

Micro-actions so small any busy manager can do them and so powerful, others will begin to follow their example.

What are Micro Actions for managers?

Micro Actions are the smallest incremental efforts that give managers the knowledge and power they need to follow through on their good intentions.

What will participants learn?

Only 33% of US employees say they are engaged at work. Employee engagement, loyalty, and trust are three of the highest goals in companies today.

But, 80% of managers do not implement the very plans they help design.

Give your managers, supervisors, and leaders the tools and inspiration they need to PERSONALLY invest in changing their culture.

This interactive workshop and/or keynote speech trains participants in three specific Micro Actions every manager can do and will enjoy doing, daily, weekly, and monthly.

Alaska Airlines received 700,000 positive social media shares, news articles, and live broadcasts from one flight attendant's micro-action of kindness.

This presentation helps ensure your organization will go viral for positive reasons.
Who should attend?

All levels of employees who interface with customers or the public.

What will be learned?

How to apply micro-actions of kindness to interactions with customers and the public.

What are Micro Actions for employees?

Micro Actions are the smallest incremental efforts that inspire customers to be raving fans and which can exponentially increase positive social media.

What will participants learn?

Frontline employees have greater opportunities to impact customer perception and social media opinions than ever before.

This workshop/Keynote speech raises employee awareness, develops personal investment, and builds daily participation in actions that increase customer satisfaction and public trust and confidence.