Micah Solomon | SpeakerHub

Personal Details

Bio

Customer experience, hospitality, and customer service speaker and customer service consultant, and a leading influencer, thought leader, and subject matter expert (SME) on customer service, company culture, culture change, the customer experience, hospitality, entrepreneurship, innovation and leadership.

A leading expert on customer service and the customer experience, as well as customer engagement, company culture, and hospitality, Micah Solomon is a regular contributor to Forbes.com and his expertise has been featured in Inc. Magazine, Bloomberg BusinessWeek, CBS, ABC, NBC, and the Harvard Business Review.

At the podium as a keynote speaker and seminar and workshop leader, Micah combines essential principles with detailed, insider knowledge and strategies that will keep your competitors scrambling, your customers coming back day after day, and your bottom line showing better and better results. He deftly tailors his presentations to suit companies of any particular size, industry, and market, using an award-winning visual style and an unfailingly witty delivery.

And as a customer service consultant helming his customer experience consulting firm, Four Aces, Inc., Micah prides himself on helping companies of nearly all sizes and markets, and standing by your side as someone who has been there himself and is focused unrelentingly on getting you to where you need to be.

Micah's broad expertise includes customer service and the customer experience in retail, automotive, manufacturing, technology, banking, financial services, legal, not for profit, government, education (both K-12 and higher education), the patient experience in healthcare (including as keynote speaker for the Cleveland Clinic Patient Experience Summit and contributor to the Journal of the Patient Experience), and the hospitality industry–that industry being central to his most recent book, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets, with a foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company.

A business leader and entrepreneur himself, Micah built his own company into a market leader in the manufacturing and independent entertainment field and was also an early investor in the technology behind Apple's Siri. His remarkable story is familiar to millions, thanks to Fast Company, Harvard Business Review, Seth Godin's bestseller Purple Cow, Forbes, The Atlanta Journal-Constitution, Investor's Business Daily, The Los Angeles Times, Wall Street Journal Radio, CBS and NBC television programming, and other media.

Current position (1)

Customer Service Consultant | Keynote Speaker

micahsolomon.com

Degrees (2)

Brown University

1982 to 1987

Music

Berklee College of Music

1981 to 1982

Presentations

Presentations (7)

Exceptional Customer Experience, Exceptional Success

Based on Micah's #1 bestselling book, Exceptional Service, Exceptional Profit. Discover how to deliver five-star customer service and build customers for life in this age of social media, self-service, global competition, and endless distractions. Includes hands-on experience, best practices, and culture-building insight from Apple, Google, The Ritz-Carlton Hotel Company (with whom Micah has collaborated on two bestselling books), Zappos, USAA Insurance, Starbucks, Nordstrom, and more.

Ignore Your Customers (and They’ll Go Away): Customer Experience and Customer Service

Learn hands-on secrets from Micah's work as the world's #1 customer service turnaround expert (per Inc. Magazine) and let him show you how to apply these secrets to transforming your own organization's performance with customers. Featuring insights from leading brands like Zappos, Nordstrom, Ritz-Carlton, and USAA, as well as upstarts like MOD Pizza and Drybar, you'll soon be creating customer experiences so positive that they'll directly and sustainably boost your company’s bottom line.

The Heart of Hospitality: Leadership and Frontline Secrets

This hospitality keynote is appropriate for any business in an organization that wants to bring true hospitality to its relatinoship with customers. Based on Micah Solomon’s groundbreaking work and wrritings on and with the greatest Five Star Hospitality organizations. writings It features wisdom and innovative insights from Micah himself, Four Seasons Hotels and Resorts,The Ritz-Carlton Hotel Company, Richard Branson, Danny Meyer, Tom Collichio, as well as other luminaries and innovators in the industry, including great independent hotel, inn, and restaurant operators at every star level and price point.

Internal Customer Service: Serving The People Who Serve Our Customers

Internal customer service–the practice of serving our colleagues, employees, superiors, and vendors–is every bit as important as external customer service (serving the end user). In this highly popular keynote and/or workshop, Micah explains what matters in internal customer service and how to deliver it exceptionally.

Maximum Viable Culture™

In this proprietary keynote, Micah shows you how to master the unique factors that allow you to achieve a supremely positive company culture through purpose, standards, positive peer pressure, and leadership that leads to self-leadership, based on his work with and insights into some of the great companies of today, from Zappos to the Ritz-Carlton Hotel Company to Apple, USAA Insurance and beyond. This keynote can be adjusted to suit the audience, including leadership, management, frontline employees, or (most commonly) a mix of these attendees.

B2B Customer Service and Customer Experience

B2B (business-to-business) customer service is the backbone of global commerce, yet it often fails to receive the respect and attention it deserves. Micah Solomon is one of the few thought leaders committed to giving the B2B sector its due. In this popular keynote and/or workshop, he helps inspire and instruct B2B organizations and employees on how to provide truly exceptional service and a standout customer experience.

A Spy in the House of Business™: Secrets of Seeing Your Company with Fresh Eyes, From Someone Who’s

Micah Solomon is the person the greatest companies of our time hire to mystery shop and assess their customer service and customer experience. In this engaging keynote, he shares his insights, secrets uncovered (some details changed for privacy, of course), and how you, at your own business, can make the changes needed and start seeing your own company with fresh eyes–before you need to bring Micah in to save you.