Marilyn Suttle

Marilyn Suttle is an international keynote speaker wowing audiences from global leadership teams to front-line staff on Customer Service, Employee Engagement, and Relationship Strengthening Communication.

Marilyn is a Certified Virtual Presenter, She’s passionate about empowering leaders and engaging staff with experiential activities and perspective-shifting insights.

Leaders consult with Marilyn to move the needle on customer-focus and managing emotions to stay rational and productive under pressure.

She’s CEO of Suttle Enterprises LLC - a training firm through which she has presented programs for over 20 years, and she was handpicked from over 150 of North America’s top authors, speakers and trainers to feature custom training on BTE’s online dashboard. She's also coauthored two bestselling books, Who's Your Gladys? and Taming Gladys: The Busy Leaders Guide to Creating Fierce Customer Loyalty.

Marilyn has conducted:

☻Live and live-streamed virtual classroom training for the program management team of a multi-national corporation, with students in China, Mexico, Germany, India and other countries

☻ Custom keynotes and workshops delivered to leaders and employee groups at global corporations, associations and universities

☻Customer service model development and training, including focus groups, resulting in highly engaged staff and industry award recognition

☻Consulting with leaders in small to mid-sized businesses

Suttle emphasizes a “continuous improvement” mindset, empowering participants to suggest improvement in business processes and operations to better serve their internal and external customers.

Suttle offers transformational training that creates lasting positive changes and breakthrough results. She also uses a variety of modalities to free up hidden and long held obstacles to long-term success, productivity, and trust.

Marilyn has extensive experience with social media and online conversation management. She has been sponsored by Kimberly Clark Corporation to speak on stage, host the Woman-to-Woman iTunes channel, and offer advice to women on her featured blog. Her clients include Fortune 500 companies such as Ford Motor, Blue Cross Blue Shield, and Pfizer Corporation, Associations such as the Association for Child Abuse Prevention and the Association of Administrative Professionals, and educational institutions such as the University of Michigan, and Clemson University. She has also provided custom training to small to mid-sized companies in the advertising, financial and health care industries.

She is regularly sourced as an expert in major media outlets, including Psychology Today, Ladies Home Journal, U.S. News and World Report, and Inc. Magazine to name a few. She's appeared regularly on TV news and radio shows, sharing emotion management relationship strengthening strategies for creating strong client, team, and personal relationships.

She lives in Novi, Michigan.