Laura Noel

What is exceptional customer service? How can it go from good to great? What are the challenges and pitfalls that many people experience when trying to deliver exceptional customer service? Does my attitude count and can it help me be more proactive? How can I put myself in my customer’s shoes and feel their experience? What is the best way to handle difficult customers? What techniques can be used to reduce customer service stress? Find out the answers to these and other important customer service questions during this training session.

This workshop will provide participants with an opportunity to:
1. Learn the key elements of what constitutes exceptional customer service.
2. Identify the benefits of great customer service.
3. Recognize barriers to the delivery of outstanding customer service.
4. Explore their attitudes towards customer service and recognize their power.
5. Adapt to specific customer behavior styles.
6.Understand how to measure customer satisfaction and take correct

Leadership is a fundamental aspect of personal and professional growth. Whether you're leading a team at work, managing a project, or simply striving to achieve your goals, effective leadership is essential for success. However, leadership is not just about delegating tasks or making decisions; it's also about inspiring and empowering others, creating a vision, and fostering a culture of growth and development.

In this presentation, we will explore the core principles of leadership, including developing a growth mindset, building strong relationships, communicating effectively, and cultivating a servant leadership approach. We will also examine how to lead oneself effectively and respond vs react while handling difficult situations with integrity and fairness.

By the end of this presentation, you will have a deeper understanding of what it takes to become an effective leader and the tools necessary to create a positive impact in your personal and professional life.