Senior Consultant with over 15 years' solid operational experience in translating Insights into great Customer Experience, driving Service Quality, Customer Satisfaction and Loyalty, Market Research and Public Relations.
Exceptional analytical, communication and administration skills along with a creative mind and the will to get things done.
Delivering best-in-class service to the customer is my north star.
Specialties: Net Promoter Score (NPS) certification, Customer Satisfaction, Service Quality, Customer Experience Management
What others say about me?
• Passion for customers and their experiences including putting himself literally in the customer’s shoes
• Strategic thinking
• Willingness to challenge the status quo and take unpopular positions to challenge the business to do the right thing
• Eagerly tackles opportunities
• Builds cross functional relationships
