John Baptista, Jr. combines over three decades of experience in the financial industry and business world, with specialties in management, and customer service. He links his experience with that of being a seasoned veteran as a consultant and presenter of a variety of programs. With a lifetime of customer relations and “real world’ experiences, he brings a unique learning dimension to each of his programs. He is an alumnus of the University Of Southern California and the University of San Diego
As an award winner in the area of customer service in his career and as the youngest branch manager in the history of one of the largest California Banks, he recognized early the importance of customer service.
His training style is described as, “down to earth, comfortable, refreshing and engaging with a practical approach to education”. He takes the text book and transforms it to the real world. This allows individuals to learn skills they can readily put to use. With an uncanny ability to make participants feel at ease, his programs are extremely interactive with participants opening up and being actively involved.
His informal but informative programs make it both more enjoyable and easier for everyone to stay focused and engaged. He uses great “real world” examples to emphasize key points. His programs are an effective blend of presentation and hands-on participation. His caring, energetic training style is a plus you'll appreciate. John brings laughter, fun and most of all his ability to get others to learn.”
John states, that the motto or Impact Training & Consulting is, “Training That Makes A Difference”. He believes strongly that learning to be effective must result in the ability to apply what you have leaned. The end result is his programs deliver just that, knowledge that is applied and makes a difference.
Specialties: Bank Operations, Consumer Lending, Customer Service, Individual Retirement Accounts and Supervision.
A unique approach to building participant's confidence and to apply what they learn. His training is Training That Makes A Difference.
