Denyse DRUMMOND-DUNN

A globally recognized change catalyst, Denyse Drummond-Dunn breaks barriers through innovative frameworks: LADDER for advancement, PAINT for transformation, QC2 for CX. These proven methodologies help professionals navigate corporate environments while embracing their authentic selves.

With senior executive experience at Nestlé, P&G, and Philip Morris Int'l spanning 125+ countries, Denyse brings unique perspectives as a technology expert, pilot and dive-master.

She's authored multiple books, including The Winning Series, the #1 Amazon best-seller on global marketing, and Winning Customer Centricity. Her dynamic presentations blend diverse insights to address the critical intersection of insights, innovation, inclusive leadership. and digital transformation

Denyse is a business growth catalyst who works with organisations that want to grow by attracting, delighting and retaining more customers.

She is a global keynote speaker, author and trainer. Denyse is also a new-age marketer, having a rare combination of creativity, cultural sensitivity and technical know-how.

She lives in Switzerland and has worked in over 125 countries, giving her a unique perspective. Denyse knows the similarities and differences between people around the world. This understanding accelerates the expansion of organisations looking to grow regionally or globally.

Her career includes senior executive roles with Gillette (P&G) and Philip Morris International. Most recently, she was Global Head of Consumer Excellence for Nestle. Over the past eleven years, Denyse has advised some of the greatest marketing brains in consumer goods multinationals, including Unilever, Coca-Cola, Hero, and Carlsberg. She has also been invited to lecture at many of the most prestigious Universities around the world, including Miami, Shanghai and Mumbai.

She is the author of “Winning Customer Centricity: Putting customers at the heart of your business – one day at a time.” It was described as a "must-read for today's and tomorrow's marketeers" by Unilever’s former CEO Paul Polman.

Denyse is an award-winning blogger who writes both on her own site C3Centricity and is regularly invited to guest blog on many others. She was recently voted a top blogger on Innovation, Analytics and Digital Marketing.

Denyse delivers personalised programs that surpass her clients’ expectations and bring faster change and more profitable growth than they had anticipated. Her talks are highly interactive and results-oriented, whether for small groups of 10 executives, 20 managers or 1,000 employees.

Denyse holds a BSc (Hons) in Computer Science and diplomas in Organisational Leadership and innovation. In addition to her executive clients worldwide, she is passionate about flying (she’s a pilot), diving (she's a divemaster), and technology. (She's a geek, too!)