Management consulting professional with twenty years of experience leading project teams and providing subject matter expertise on the application of technology and process engineering to realize business objectives. Unusual ability to understand technical concepts at the practitioner level and communicate those capabilities as strategic and tactical opportunities for business leadership. Client experience centered on large consumer financial services firms, but also includes insurance, retail, legal, professional association, and specialty service companies.
Technology Expertise:
• Web-based applications and services
• Mobile application development and responsive design
• Cloud computing and hosting services
• Blockchain technology and cryptocurrencies
• Software as a service (SaaS) delivery
• API development and strategies
• Customer relationship management (CRM) and workflow systems
• Content management (CMS) systems
• Web and application analytics
• Application performance monitoring (APM)
• Architecture for infrastructure and technical service delivery
• Security design and practices
• Software development lifecycle (SDLC) including Waterfall and Agile methodologies
• Rapid prototyping
• User experience optimization
Operations Strategy Expertise:
• Capabilities assessment, gap analysis, and remediation design
• Market research and peer benchmarking
• Process design and re-engineering
• Change management
• Project planning and management
• Customer service design, optimization, and management
• Marketing lifecycle and processes
• Data acquisition and analysis
• Statistics and regression analys
• Quality management, including experience with Six Sigma and ISO 9000
Specialized Leadership and Communications Skills:
• Able to express technical alternatives in terms of business values
• Fluent in visual communication techniques
• Track record of success in turning around at-risk projects and problematic working relationships
