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  1. Home
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  3. Charmaine Hammond
Charmaine Hammond's picture
She/Her

Charmaine Hammond

CSP
President
Hammond International Inc.
Country or state 
Canada
City 
Burlington
Fee 
Languages 
English
Timezone 
America/Toronto

Personal Details

Bio

Charmaine Hammond, CSP (Certified Speaking Professional) is a highly sought-after business keynote and workshop speaker, trainer, author and educator who teaches and advocates the importance of developing trust, healthy relationships, conflict resolution and collaboration in the workplace. She has been providing training, consulting and speaking services since 1997.

She has helped clients in many industries build resilient and engaged workplaces, develop high trust/high accountability relationships, and solve workplace issues and conflict that gets in the way of success and profitability. She is respected as a "no fluff" and "rich content" speaker who delivers tangible tools to step into action immediately. Delivering her programs in person and virtually (she is a Certified Virtual Presenter through eSpeakers), she brings results and facilitates change.

Her corporate clients have included all 3 levels of government (multiple departments within each) oil and gas sector, trade associations and companies (health, nursing, engineering, safety, and more), technology businesses, human resources, community partnership departments, educational institutions, police/fire and rescue, non profit organizations and everything in between. She has presented to more than 500,000 people worldwide and just as many through virtual conferences and trainings. Charmaine has worked with companies including Staples Canada, Hyundai, Bell, CNRL, RCMP, all 3 levels of government including 78 municipalities) to name a few.

This former Correctional Officer (yup! She worked in jails) and Corporate Dispute Resolution Expert now travels the world teaching the principles of collaboration, communication/conflict resolution and resilience. She also has an extensive background facilitating process to help collaborations and workplace/team relationships when they go sideways. As a former mediator she has helped facilitate some of the most complex workplace conflicts, collaborations and partnership arrangements. She has also been called to several communities that have experienced disasters to help with the rebuilding resilience and recovery processes.

She has a Master's Degree in Conflict Management & Analysis is a bestselling author (of 5 books & featured in 11 others), and CSP™ Certified Speaking Professional. Charmaine has been featured in renowned publications such as Inc., Occupational Health & Safety Magazine, CPHRMB, and many others, as well as having appeared as a guest on numerous TV and Radio Programs.

"Charmaine is an exceptional, dynamic and engaging facilitator who not only brought storytelling into her training but brought fun and laughter! She has a strong ability to foster an inclusive and interactive learning environment which led to the opportunity for our team members to ask great questions and further the learning." Katherine Mior, Manager HR and DEI, Hyundai Auto Canada Corp.

Current position (1)

President

Hammond International Inc.

Achievements (3)
Certified Woman Owned Business

Charmaine Hammond's company, Hammond International Inc. has met all the requirements to be certified as a women owned business (supplier diversity).

Certified peaking Professional (CSP)

This is the only earned designation for professional speakers. Only 57 Canadians currently hold this designation for speaking excellence and Charmaine is one of them. This designation signifies exceptional achievement through a proven record of speaking experience.

TEC Canada approved speaker

Charmaine was approved by TEC Canada to be part of their speaking roster.

Degrees (5)
Correctional Worker Studies
Sheridan College
1984 to 1985
Masters Degree Conflict Management And Analysis (MACAM)
Royal Roads University
2000 to 2002
Certificate Conflict Management
Alberta Arbitration and Mediation Society
1997 to 2000
BA Social Development Studies
University of Waterloo
1991 to 1995
Diploma Social Work
Renison College
1991 to 1995

Presentations

Presentations (4)
NAVIGATING CONFLICT AND DIFFICULT CONVERSATIONS

Navigating hard conversations, disagreements and conflict can consume our thoughts, interfere with our work and productivity and increase stress. The cost of miscommunication and conflict can be alarming, relationships can be damaged from communication gone sideways, and, leaders spend a great deal of their time sorting out miscommunication, clarifying assumptions and helping those on their team navigate difficult conversations and resolve conflict.
In this presentation you will uncover:
• The role of trauma informed leadership practices in conflict
• What makes communication go sideways (and how to catch it early to get communication back on track)
• Knowing the 5 conflict resolution styles
• How to turn confrontations back into a respectful conversation
• The most effective ways to manage drama and emotion that often comes with disagreement, miscommunication and conflict
• Courageous communication: How to communicate so you feel co

WORKING COLLABORATIVELY/WORKING BETTER TOGETHER: A KEY DRIVER IN INNOVATION, GROWTH, CHANGE AND SUCC

Teams that don’t work well together won’t grow well together. The result - innovation will be stunted, navigating change will be more of a challenge and a general lack of trust will get in the way of collaborating effectively and grow results.
Great teams don't just happen... they are built by design, not default. When team members know and understand their working style, and the styles of others, they can more effectively and comfortably adapt their approach to communication, issue resolution and work together to build a team that stands the test of time. This presentation helps build a learning culture, improve team performance, workplace relationships and productivity.
In this interactive workshop you will learn:
 The importance of developing trust, healthy relationships and collaboration in the workplace.
 The supervisor/leader triangle is and how to navigate those tricky situations that take up time, energy and create stress. The workaround solution is empowering employees

LEADER AS MEDIATOR

As leaders, much of one’s time is spent helping employees navigate misunderstandings, dealing with conflicts and relational mulligans and giving feedback for improved performance. Leaders also spend considerable time helping employees repair trust, restore their working relationship, and resetting the team culture. Yet, most leaders are not trained, or comfortable with "mediating" conversations between employees. This results in lost time, avoidable mistakes, simmering resentments, increased stress, and losses in productivity and the bottom line. In more serious instances, it can lead to claims of harassment against individuals or the organization that can result in costly legal proceedings.
Leader as Mediator prepares leaders to effectively facilitate conversations between prepares leaders to effectively facilitate conversations between people in conflict. Learn:
 Principles of Interest-Based Conflict Resolution
 3 Musts for leaders facilitating
5 Step roadmap

High Pressure Communication

High pressure and high stakes communications are stressful and can quickly escalate when not handled effectively.

Managers and HR professionals lose sleep and time over difficult conversations, high pressure situations and conflict, just as employees do. Yet, when the conversation is well managed it can restore the workplace culture and trust, repair relationships, build new solutions to everyday problems, save time and money, create synergy and more.

This seminar helps participants turn the most avoided and dreaded conversations into courageous dialogues.

Participants will learn:
How to quickly and accurately identify high pressure situations and act / communicate accordingly
How to deescalate situations
Strategies to dealing with difficult conversations and challenging behaviors so you respond with confidence, congruence and clarity
The importance of preparation, practice and confidence when communicating in high pressure situations and crisis.

Past talks (2)
Connection, Recognition, Wellbeing: Ingredients for healthy workplaces & business success
WBE Canada Conference
Toronto
November 14, 2024
Health and Wellness
CANASA
https://www.canasa.org/CANASA/CANASA/Events/Events_2024/Monitoring_Station_Symposium_2024/Mon_Station_Symposium_Program_2024.aspx
October 22, 2024
  • All (1)
  • Videos
  • Photos (1)
This speaker hasn't uploaded any videos yet.
Charmaine Speaking on International Women's Day
Charmaine Speaking on International Women's Day
This speaker hasn't uploaded any slides yet.
This speaker hasn't uploaded any one sheet yet.
This speaker hasn't uploaded any press information yet.

Books & Articles (5)

Managing Effective Meetings
Resilience - a skill for today's workplace
Business as a force for good
Returning to Work
When Workplace Collaboration Goes Sideways

Expertise (11)

Leadership
Health & Well-being
Conflict Management Conflict Resolution Skills high pressure communication Difficult Conversations Conflict De-escalation Workplace Mediation Personal Accountability psychologically safe workplaces Alternate Dispute Resolution

Clients

Government of Alberta
Ontario Power Generation
Hyundai Canada Auto Corp
TEC Canada
BC Interior Health
CNRL
City of Leduc
Nutrien
AMHSA
City of Red Deer
Municipality of York
WBE Canada
Staples Canada
Edward Jones
Regional Municipality of Wood Buffalo
Syncrude
Norquest College
NAIT
SAIT
Keyano College
CPHRMB
Institute for Professional Management (IPM)
Government of Canada
RCMP

HRPA competencies

Core Competencies (Primary)
Health, Wellness & Safe Workplace
Core Competencies (Secondary)
Labour & Employee Relations / Law
Enabling Competencies
Relationship Management
Negotiation and Influencing

Awards & certifications (6)

Leadership Award - WBE Canada Excellence Awards
WBE Canada
2023
Best Animation Program
Leo Awards
2022
Bronze Mentoring Award
Evolutionary Business Council (EBC)
2021
Mentorship Award
Evolutionary Business Council (EBC)
2020
Outstanding Alumni of the Year
Renison College
2013
Business Matchmaker of the Year 2012 Award
eWomenNetwork
2012
Recommendations
Why choose me? 

An extensive background in conflict resolution, high pressure communications & trained 500K people

Affiliations
HRPA
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