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  1. Home
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  3. Brandon Jones
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Brandon Jones

MSN
Country or state 
United States (Virginia)
Available to 
North America
City 
Roanoke
Fee 
Ask for pricing
Languages 
English
Volunteer
Yes

Personal Details

Bio

#PinkSocks wearing Engaging & Energetic speaker focused on centering caregivers (current and future) on their purpose! I am a Patient Experience Warrior...although my "official" title is the Director of Patient Experience within the Office of Patient Experience. I am a Registered Nurse with 20 years of experience in healthcare (Critical Care & Emergency Medicine) and have been involved in patient experience for the past 10 years. I am also an Adjunct Clinical Nursing Faculty to Second year nursing students.

I have a wide range of experience speaking on the topic of patient experience having spoken both locally and nationally on Patient Experience and Compassion.

Presentations

Presentations (3)
Purpose Driven Healthcare

Healthcare is tough...and anyone who tells you any different is either lying or has not idea what they're talking about. But healthcare is also infinitely rewarding. So often, we attempt to find fulfillment in the tasks, rather than our purpose. This talk discusses patient experience and how a focus on purpose will reignite the passion for healthcare.
Target Audience: All Caregivers

Purpose Driven Nursing

Nursing is a calling driven by purpose. And Nursing is tough…anyone who tells you any different is either lying or has not idea what they're talking about. But Nursing is also infinitely rewarding. This talk discusses patient experience and how a focus on purpose will reignite the passion for nursing and healthcare.
Target Audience: Nurses & Nursing Students

Protecting the Experience

The Work You Do Matters. Do you believe it? This talk focuses on teamwork, suffering, and purpose to connect participants back to their personal WHY for healthcare. This talk is designed for caregivers who are not in the "clinical" space who may need a reminder of how the work they do fits into the overall puzzle of our patient's experience.

Past talks (6)
Protecting the Customer Experience
Carilion EMPOWER 2019
Carilion Clinic
April 23, 2019
Putting Together the Patient Experience Puzzle
Virginia Emergency Nurses Association Fall Conference
Glenn Allen, VA
October 15, 2016
Putting Together the Patient Experience Puzzle
Carilion Clinic Annual Pediatric Conference
The Hotel Roanoke & Conference Center, Roanoke, VA
December 3, 2015
It's Your Birthday! Engaging to make the Birth Event Special for Everyone
Carilion Women’s Health and Perinatal Conference:
The Hotel Roanoke & Conference Center, Roanoke, VA
May 23, 2016
Emergency Department Patient Experience
PRC National Conference
St. Louis
June 8, 2014
Putting Together the Patient Experience Puzzle
Carilion Clinic Pain Management Conference
Carilion Clinic
October 30, 2018
  • All (3)
  • Videos
  • Photos (1)
  • One sheet (1)
  • Press information (1)
This speaker hasn't uploaded any videos yet.
VASSA Conference Presentation
VASSA Conference Presentation
This speaker hasn't uploaded any slides yet.
Hospital and Caregiver Honored at 5th Annual Patient Experience: Empathy + Innovation Summit

Expertise (7)

Health & Well-being
Leadership
Patient Experience Customer Experience Customer Service Consumer Healthcare Compassion

Awards & certifications (6)

Certified Emergency Nurse
BCEN
2018
Nurse Executive Advanced - Board Certified
ANCC
2017
40 Under 40 - Honorable Mention
Virginia Nurses Foundation
2014
Leadership Excellence Award for Direct Patient Care Leader - Patient Experience - Honorable Mention
Virginia Nurses Foundation
2013
Caregiver of the Year Award
Association of Patient Experience
Values Award (Curiosity)
Carilion Clinic

Reviews

Testimonials (3)
  • Brandon is absolutely one of the most inspiring and passionate individuals in regards to the patient experience. I have had the opportunity to listen to Brandon on numerous occasions and each time I have been moved to action.
    Matt Davis
    Verified
  • I have know Brandon for quite a long time, as we worked together at CRMH many years ago. He was always an outstanding nurse; very caring and smart! I had left Carilion for a brief period, and when I returned, I had the pleasure of hearing Brandon speak to us at the new staff orientation. Not only was it good to see him again, but he livened the whole crowd. He spoke of his personal experience as a nurse, and tried to instill in everyone our purpose as healthcare workers. After hearing his speech, it left me wanting to do more once I’m settled back into my career. The patients in this world need someone like him speaking for them because he has that passion to do what’s right for them; and for his fellow colleagues to step up and be the best they can be!
    Andrea Dorsett
  • Brandon is amazing and moving to listen to. I was in the audience recently for a session regarding patient experience and the importance to clinical care and I felt like I was witnessing a TedTalk. He has a wonderful way of conveying both the message and inspiration.
    Sarah Klemencic
    Verified
Recommendations
7 Audience
Show More
Why choose me? 

Engaging & Energetic speaker focused on centering caregivers (current and future) on their purpose.

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