Andrew Griffiths | SpeakerHub

Personal Details

Bio

Andrew is a renowned expert in the BPO, Call Center, and Customer Experience (CX) sectors, currently excelling as the Vice President of Channels at Outsource Consultants, LLC. With over two decades of industry experience, Andrew is a sought-after speaker known for his deep insights and innovative approaches to solving complex challenges in the outsourcing landscape.

Current position (1)

Vice President of Channels

Outsource Consultants

Degrees (1)

Civil Engineering

Loughborough University

2010 to 2014

Presentations

Presentations (1)

Navigating the Evolving Landscape of CX and BPO

Join Andrew Griffiths, an acclaimed expert in Customer Experience (CX) and Business Process Outsourcing (BPO), as he shares valuable insights into the evolving world of CX and BPO, tailored for 2024 and beyond.

Key Highlights:

*CX Evolution: Trace the transformation of CX from its beginnings to the future, and why companies opt for outsourcing.

*Technology's Impact: Discover how technology shapes CX and outsourcing decisions.

*Future Trends in CX and BPO: Learn about the emerging trends and strategies.

*Effective Outsourcing: Understand when and how outsourcing works best.

*Shifting Client-Provider Dynamics: Explore the evolving relationships in BPO.

Perfect for business professionals and leaders curious how they can better navigate the challenges and opportunities in CX and BPO. Don't miss the chance to gain Andrew's expert insights!

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Expertise (9)

IT consulting and services